Cancellation & Return

Updated August 2019

Cancellation

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that JaipurWeavers is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of JaipurWeavers in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

The various Types of Cancellations would be

Cancellation by the Customer

Cancellation by the Customer shall be valid only if made within 24 hours of placing the order.

Cancellation on Non-Receipt of Payment

In case where the payment shall be made through Paypal, the delivery of the product shall be initiated only upon the realization of the Paypal clearance from finance/agent. In case the payment not received, the Order will be cancelled by JaipurWeavers.

Cancellation by JaipurWeavers

In the event that a product is listed at an incorrect price or with incorrect information due to a system error product information/Pricing, JaipurWeavers shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

JaipurWeavers reserves the right to cancel any order with due intimation to the concerned person, under situations where JaipurWeavers is not able to meet the requirement of the order placed. As a part of these additional security measures, JaipurWeavers might request customers to provide relevant supporting documents (Identity proof, Address Proof etc). In case the requested documents are not shared with us, JaipurWeavers.com reserves the right to cancel the order entirely with due intimation to the concerned person.

In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , JaipurWeavers shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

Refunds

If the payment was by Credit Card or Net-Banking, we will refund in the same Credit Card or Net-Banking account. If the mode of payment was PayPal, we shall refund amount to your PayPal Account {after deduction of charges (if any)}.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card or debit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be upto to the customer to take it up with their respective credit card or debit card bank with the reference of JaipurWeavers refund process reference.

Email us at spprt.JaipurWeavers@gmail.com in case of any assistance.

 

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